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Our
SAP SuccessFactors Services
Overview
Whether you are new to SuccessFactors or are an existing SuccessFactors customer, we're here to help. Everything we do at Veritas Prime Labs is done with our founding principles in mind: Truth and Excellence. We're dedicated to helping our clients throughout their entire SuccessFactors journey. We work with companies from project inception, through implementation and provide continued support for all things SuccessFactors. Our customers are an extension of the Veritas Prime family!
Implementations
Benefits of Veritas Prime as your Implementation Partner:
SuccessFactors Expertise: Our parent company(Veritas Prime) is 1 of only 2 Partners in the United States that have Recognized Expertise in all 4 solution areas for SuccessFactors (based on 2 key criteria: strong, ongoing customer references and employee certifications).
Recognized Success: Our parent company(Veritas Prime) has been selected by the SAP Customer First Organization- Strategic Industries team as "Partner of the Year" in 2018 and 2019 (based on our customer-first approach).
Our Process
DISCOVERY
CONSTRUCT
PREPARE
VALIDATE
WHITEBOARD
LAUNCH
Veritas Prime Labs uses a blend of waterfall and agile concepts
which fosters structure and flexibility on our implementation projects.
We use sequential phases with clear milestones and stage gates paired with iterative requirement and configuration processes.
Support
Veritas Prime Labs delivers flexible SuccessFactors support services through its unique cloud-based tool, HelpMyCloud.
The HelpMyCloud tool provides both
on-demand spot consulting and flexible subscription packages to ensure that organizations continue to get the most
out of their SuccessFactors system.
What Do We Support?
Two Core Support Models
MARKETPLACE
Access to Veritas Prime Labs expert consultants on an as-needed basis. You simply open a ticket when you need support and pay-as-you-go
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AdHoc Support
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Pay Per ticket
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No Commitment/ No lock-in
SUBSCRIPTION
Unique monthly service plans for companies looking for 20+ hours of support each month. Subscription level can easily be changed to align with your business needs month to month.
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Discounted hourly rates
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Month to Month Rollover Banking
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Flexibility - Move up and down subscription levels based on business needs.
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Monthly Commitment
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Guaranteed SLAs
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Quarterly Release Management
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Dedicated CSM
Resources
Cloud Consulting
AMS
